You can force Chrome to pull in new data and ignore the saved ("cached") data by using the keyboard shortcut Cmd+Shift+R on a Mac, and Ctrl+F5 on a PC.
If it doesn't solve the issue, feel free to chat in on the site and we'll be happy to help. We recommend trying this if the app seems to be behaving weirdly. Often, clearing cache and cookies can solve an issue with Grow's app. We recommend checking an incognito window to determine if it is a cache or cookies issue before clearing your cache and cookies. If the site is showing different data in an incognito window from the regular window, the issue may be your cache and cookies. One way to check if this is the case is by opening an incognito window (or private browsing mode) and accessing the site. This trick is very useful for when websites are not behaving the way you expect them to behave or not returning data you think it should be. Just clicking refresh or hitting Cmd+R won't work because the browser doesn't realize the data is old, so it won't pull in new data. You may also need to sign-in again to some of your services as a result of deleting the cookies stored in the web browser.Sometimes web apps like Grow get stuck with stale data. Once you completed the steps, you’ll notice that sites may load a little slower, but this is normal as Chrome have to re-cache the data again. Make sure that only the box for cached pictures and files is checked in the Erase browsing data window if you want to delete the web cache while maintaining. In addition, note that you can also clear a number of other browsing data, including: browsing and download history, passwords, autofill form data, hosted app data, and media licenses.Ĭlick the Clear browsing data button to complete the task. In this case, check the Cookies and other site and plugin data, and Cached images and files options. It’s always recommended to select the “the beginning of time” option. On “Clear browsing data”, select from the drop-down from when you want to clear the browsing data. Select More tools, and click Clear browsing data. Click the settings (three-dotted) button on the top-right corner.
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